5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have found is that most security guard companies are capable of supplying the service that property managers want, but too often do not due to a lack of ongoing excellent management processes.
Safety guard companies are unlike any seller that a home supervisor usually hires. If you employ a painter, you are able to see whether or not they are doing their jobs by taking a look at the walls. However, when you employ a security guard business, how often can you see if the protector organization is doing their job which includes running background checks and drug screenings, providing good training to your own guards, and effectively monitoring and supervising your guards. In most instances they probably are, but it’s crucial to employ a system of verification and quality management to ensure that issues associated with the deficiency of performing these jobs don’t begin to happen.
In this article we’ll talk five (5) simple actions to improving your security guard service and achieving what you imagine as your perfect warehouse security guard.
Display Your Guards Qualifications
In most states, guards are mandated to have a specified level of training before they could begin working as security guards. If your condition is among those states, ensure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the sort of training that’s being provided by your security company and ask yourself does it look decent.
It is also your security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent method to display if the protector is a good fit for your property is to conduct a brief”interview” to get a feel for the guard and also to describe your expectations. This initial dialogue will tell you a good deal about what to expect from this shield and it provides you an opportunity to ask a different shield if you think that it is necessary.
Evaluate Guard Training
Although most security guard companies have a very comprehensive orientation that introduces every shield to the business itself, in many cases the guard’s orientation to his delegated land is not as complete. We predict the orientation to the delegated land”Website Specific Training”. Learn What your site specific training resembles:
• Does it happen at your property?
• How long is each officer educated?
• How long does the security firm double lender?
• How thoroughly are your post orders clarified?
Determine the answer to every one of the questions and make certain that they match what you feel is adequate. You should even think about sitting in on your security guard company’s orientation and your site special training to get an understanding of what goes into preparing a shield to work in your property.
Inspection Your Guard’s Supervision
Protect supervision is among the more important factors of very good security guard service. When security companies deliver poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to understand and better understand their duties. If the guards aren’t being supervised, they begin to feel that their work is not important and they begin to find themselves as not as a region of the security group. When guards don’t feel as part of your group it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field supervisor spot checks, the 2 methods of distant oversight that prove most effective are: Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they are on your property. These tracking systems allow the security guard business to track the log and time the action of the guards while they are making rounds to several areas on your property. Many Officer Tour Tracking Systems can create reports which empower the security guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of those reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the security guard company provides a method of earning certain that each guard is secure and alert. Using guards check-in regularly with the security guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are always good ways of finding out exactly what is occurring with your security as you aren’t there. Through these inspections, make sure to ask your security guards questions about their duties and responsibilities to ensure that they know their jobs. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program. Remember, when choosing a security adviser be sure that the adviser is not actually a security guard business. If so, your audit is sure to turn up issues with your existing security guard business.